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Frequently Asked Questions (FAQ)

(CUSTOM ORDERS)


How do I purchase the custom stamp/s?

  • Choose the stamp category. 
  • Read the content carefully.
  • Select the options and proceed to add cart
    • Add any notes or message at the cart (eg. names)
  • **For categories /customization that requires different quotation, email me with your request before proceeding to add cart.
    • A different custom listing will be created for you with the quotation agreed.
  • If you have your own design or artwork, email me (hello.linib@gmail.com) with the following format. (.jpeg, .pdf, .ai, .psd)
How is the stamp/s being made?
  • All stamps are personally hand-carved hence there might be a slight difference from the original design.
  • Carefully carved on a high and good quality Japanese rubber block which will be then mounted on wood handle with your stamp imprint on the back.
  • Stamp/s will be test printed before shipping so there will be a slight stain on the stamp but it does not affect your next printing.
  • Stamp/s will be packed in a sturdy box which includes few hand printed of the stamp and a mini illustrated handbook (consist of information on stamping, printing and aftercare).  
How much does the stamp cost?
  • All price listings shown are starting rate for each category hence the total price might not be the same unless stated otherwise.
  • The price for customisation stamp order is based on the complexity, design and size of the stamp
  • All prices are in Singapore Dollars (SGD).
How do I make the payment?
  • Bank transfer: full payment of order/s must be made within 2 days, upon receiving payment details. (Otherwise your order is considered as pending.)

  • **Do not make payment unless you receive a confirmation email from us.

Can I get a refund for my orders?
  • No refund would be given to cancellation of order/s after payment is made.
How/When will I receive my stamp/s?
  • Allow me to carve your stamp/s within 2 to 3 weeks upon confirmation and full payment. (Email will be sent if more time is needed.) 
  • For orders that requires designing from scratch, turn around time approximately 3 to 4 weeks for completion. (designing - confirmation - carving the chosen design)
  • Only registered mail (via SingPost) or self-collection is available. 
 Will I receive ink pads together with the stamps?
  • Ink pads are not included. 
  • Ink pads can be purchased at Popular, Made with Love, Papermarket, mapletree.com (Singapore)
  • Email me for any inquiries on ink pads